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1st Credit Cards Issuer Privacy Statement
Protecting Consumer
Privacy
1st Credit Cards
Issuer, Inc. recognizes that protecting consumer privacy is one of the fundamental
responsibilities we have to our customers and potential customers. 1st Credit Cards Issuer
gathers information from applicants and customers for our own business needs and to offer
customers products and services we think may be of value to them. Because customers trust
us to use their information in this manner, we adhere to the following guidelines in order
to safeguard consumer information and ensure it is used only for the purposes described
below.
Data Security
1st Credit Cards Issuer
relies heavily on information to meet its business objectives and to serve its customers.
Data is a critical asset to 1st Credit Cards Issuer and a system of internal controls
exists to safeguard these assets. Management of 1st Credit Cards Issuer promotes policies,
standards, controls and procedures that meet 1st Credit Cards Issuer's needs to secure
information. Management sets parameters to limit access to customer information to only
those employees with a defined need for such access. Management ensures that 1st Credit
Cards Issuer's physical premise and computer systems are secure and that customer
information is properly stored and/or disposed of.
Data Accuracy
1st Credit Cards Issuer
believes keeping customer information accurate and up to date is critical. Customer
information is verified and updated through Customer Service with every customer phone
interaction. In addition, customers are encouraged to contact Customer Service in order to
verify and correct their information as necessary.
Data Collection
1st Credit Cards Issuer
collects the following categories of information on its customers:
- Identifying information
such as name, address, phone number, social security number and mother's maiden name.
- Application information
such as birth date, employment status, occupation, income, home ownership, and work phone.
- Transaction information
such as account number, payment and balance history.
- Relationship history,
credit histories and credit scores from credit bureaus and third parties.
Data Sharing
1st Credit Cards Issuer
shares customer information under the following guidelines:
- Affiliate Sharing - 1st
Credit Cards Issuer shares information with its Metris Companies Inc. affiliates. The
information 1st Credit Cards Issuer shares with affiliates includes identifying data,
application data, transaction data, and credit bureau data. As required by law, customers
are given the right to direct 1st Credit Cards Issuer to not share their information with
affiliates.
- Non-Affiliate Sharing -
1st Credit Cards Issuer shares information with third parties for the purposes of those
companies offering their products and/or services to 1st Credit Cards Issuer customers.
The information 1st Credit Cards Issuer shares with third parties is limited to
identifying data only. When sharing data with non-affiliates, Management of 1st Credit
Cards Issuer ensures the third party maintains the customer data in a confidential, secure
manner, and that the data is only used for the purpose it was intended.
Data Sharing with
Service Providers
1st Credit Cards Issuer
shares information with other companies we engage to help deliver our products and
services to our customers. The information 1st Credit Cards Issuer shares with service
providers is limited to the information required to perform the contracted service and may
include identifying data, application data, transaction data, and credit bureau data. When
sharing data with service providers, Management of 1st Credit Cards Issuer ensures the
service provider maintains the customer data in a confidential, secure manner, and that
the data is only used for providing the service to 1st Credit Cards Issuer and for no
other purpose.
Data Sharing with
Marketing Alliances
1st Credit Cards Issuer
shares information with other companies we engage to jointly offer products and services
to our customers. The information 1st Credit Cards Issuer shares with these companies is
limited to the information required to offer the product and/or service and may include
identifying data and transaction data. When sharing data with marketing alliances,
Management of 1st Credit Cards Issuer ensures the data is maintained in a confidential,
secure manner, and that the data is only used for the purpose it was intended.
Data Sharing in
Other Circumstances
1st Credit Cards Issuer
shares data in other appropriate situations, and only to the extent permitted by law, such
as:
With credit bureaus or
other similar reporting agencies;
With regulatory agencies
and auditors;
When we might sell or
merge parts of our business; and
As required by law (e.g.
subpoenas).
If you would like
to direct us to not share your information with affiliates and non-affiliates, you can do
so by going to "Contact Us" on our home page. Please provide your name, address,
and account number and ask to be added to our Do Not Share list. Due to processing
requirements, it may take 4 - 6 weeks for your request to be completed.
Protecting Consumer
Privacy on the Internet
We recognize that
protecting consumer privacy is one of the fundamental responsibilities we have to both our
customers and potential customers.
The following
describes how we collect, use and protect the information we learn about you from your
visit to our website.
When you visit
our site, we collect and store only the following information: your requesting IP
(Internet address); the type of equipment you used to access our site (PC, Macintosh,
WebTV, etc.); the type of browser you used (Internet Explorer, Netscape, etc.); the date
and time of your visit; and any links or URLs you may have used to access our site.
We use this
information to learn more about how many people visit our website, how they accessed our
website, how our website is utilized, and to help us make our website more accessible and
useful for future visitors.
When visiting our
website, you may also choose to provide us with personally identifying information. This
is done when you apply for one of our products or when you enroll in one of our services.
We will use the information you provide to evaluate your application and/or to enroll you
in the service you request.
We keep your
information secure. When you provide information to us, it is sent through a "secure
session" established with Secure Soc-ket Layer (SSL). This technology protects your
information while it is transferred over the Internet. Our systems protect your
information from access by others using industry standard encryption and security
technologies.
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